About HES
We love what we do, and it shows. As a Premier Partner of Sub-Zero Group Inc, our technicians are continuously attending training from the factory. This aids our company with the most relevant information when diagnosing the appliance. Our techs care about delivering a personalized customer service, with our reputation being one of our standout attributes, serving countless happy customers over the years.
Our Focus
High-End Service focuses on Wolf, Sub-Zero and Cove kitchen appliances and we understand that when you pay for quality, a breakdown can be disappointing and set back your meal and entertaining plans. If you’ve chosen these brands, you are serious about food, and we are serious about getting your high-performance appliances operational again.
Our Commitment
High-End Service’s commitment to excellence in service has earned us a reputation as the area’s leader for appliance repair in Florida and Georgia. We have always been family-owned and operated, stable and more trustworthy and approachable than a large, faceless corporation can be. We are timely communicators and want to help you.
High-End Service provides service Florida and Georgia areas, you can check where we service in our service areas. Whether you need Sub-Zero maintenance, Sub-Zero Gasket replacement or a diagnostic on your Wolf Range, we are the service providers for you! Keep your kitchen and high end appliances performing their best!
Efficient
Response from the owner 14:49 23 May 25
Thank you for the 5 star review! 
Service was great and the technician was extremely knowledgeable .
Response from the owner 14:52 22 May 25
Thank you for the 5 star review, Batholomew! We are happy to hear we could service your problem. 
technichan really knows his stuff, and polite and clean
Response from the owner 13:51 22 May 25
Thanks for the kind words and the review, Eucher! We appreciate it and are happy to hear the technician did a good job! 
Great service.
Response from the owner 19:30 20 May 25
Thank you for the 5 star review and kind words Robb! 
Great service. Fixed my issue quick and easy. The technician, Efrain, fix my issues, and showed me many important features of my sub zero refrigerator. Gave me great tips of how to use, monitor, and service the refrigerator. Customer service was prompt and supportive. Overall, great experience.
Response from the owner 12:10 16 May 25
Thank you for the kind words David! We appreciate the review and are glad to hear your issue was resolved quickly. Thanks again! 
Anson Godfrey was excellent repairing our subzero fridge. He quickly diagnosed and repaired the fridge and even gave some advice on warranty coverage going forward.Highly recommend.
Response from the owner 18:14 15 May 25
Thank you for the five star review and recommendation, Taylor! We are happy to hear Anson could fix your subzero fridge and give advice regarding it! 
High End Service is an exceptional company providing, just like their name implies, high end service. If you have luxury kitchen appliances, you don’t want to trust them to just any service company, you want professional factory trained technicians. H.E.S. has been my service company for years, and Adam my technician. Adam is exceptional, he is very efficient, knowledgable and professional. I wouldn’t trust anyone else to service my luxury appliances.
Response from the owner 17:07 15 May 25
Thank you for your wonderful review and being a High-End Service customer over the years! Adam does great work. Thank you again, Ellen! 
Michael at High End Service was extremely helpful and knowledgeable. The scheduling was very easy and punctual.Highly recommended!
Amazing service from start to finish. The invoice ended up being $200 less than the original quote. Love this company.
I can't thank Jacob Hartog and High End Service enough ! Just before a large family function at our home our freezer went out. Jacob responded the same day, found the problem, and ordered the parts needed. When they came in it was a Saturday and Jacob was booked but he found the time to stop by and get us on line again that same day. Thanks so much for the great service !
Outstanding service. Jacob was the tech for my sub zero. He was respectful, honest communicative regarding the issue. Bonus the service space was left spotless.He quickly found the issue and expedited my return service with parts. (I was going away the following week) Thank you!!
An FPL transformer outage ruined my Sub Zero and my Wolf oven. Danny Burdier was the technician that came out. He was so professional, knowledgeable, and courteous! Very happy with High End service. I would highly recommend it.
Mike Thibodeau provided OUTSTANDING service today. Not only did he professionally and efficiently handle the standard maintenance on and replaced the filters on my sub-zero side-by-side, but provided considerable education about the appliance and how best to maintain it. On top of all that, he helped me navigate two corporate sub-zero customer service teams to get an annoying knocking sound covered by warranty!Now that’s exceptional service!!Thank you Mike!! Blessings to you sir!!High End, you’ve got a GREAT technician in Mike and a good man!!
We had an excellent experience with HES. The technician, Mike Thibodeau, was very knowledgeable, helpful, and professional. Mike arrived as scheduled and promptly took care of the repairs. He took the time to share additional helpful information to optimize the performance of our Bosh dishwasher and Wolf range.Thanks, Mike, for exceeding our expectations!If you’re in doubt, use HES.
Incredible service from Jon P. He was on time and was extremely knowledgeable about our Wolf range. He explained the issue and resolution in detail. I'm hoping to never need service again, but if I did, I would highly recommend HES and Jon P! Thank you.
Albaro Reyes and High End Service did a great job. Would recommend their services on Wolf and Sub Zero appliances
My first experience with High End was definitely 5 ⭐️ because of my technician William. He worked around my schedule and then let me know when he was on the way. He was friendly, professional and fixed my refrigerator problem quickly - and showed me what to do if it should happen again. Because it’s new I had a few questions and concerns which he patiently answered. I told him the next time I need service/maintenance I’ll definitely request him!
Argeny came to repair our sub zero freezer same day that I called High End Service for the repair request . He was very professional and knowledgeable. The repair was completed in less than an hour AND he was able to save us over $400!! 5 Star service from start to finish!!
Company. has been a pleasure to work with. Jacob the technician is knowledgeable and friendly. Very professional.
Argeny Bautista is a wonderful service technician and was able to service both our dishwasher and fridge so quickly! He is a delight and so knowledgeable. We appreciate him!
Argeny was friendly, professional and educated us. Fantastic repair & sales gentleman.
High End Service is legit! Unfortunately, I called them second, my mistake. The first company I called out had no idea what was going on with my issue. The technician at HES knew within two minutes of arriving what the problem was and had it fixed in 30 minutes. Amazing service and very knowledgeable. They will from here on out be my first call for service on my Sub-Zero.
Takes about a week to get an appointed . Beyond that communication is clear and efficient. Service is excellent and thorough . Recommend!!
High End has provided us with consistently great service.More specifically we give High End the 'five-star' rating for one reason: Tate Jennigan.Tate has serviced our products quickly and professionally. He exceptionally skilled and knowledgeable, as well as very friendly and courteous. High End could not have a finer representative of its company.
Many thanks to High End Service repair wizard Mike Thibodeau for the best service! In less than an hour Mike had diagnosed and fixed an unusual problem that had sidelined our Cove dishwasher, reinstalled it, tidied up so it looked like he hadn't even been there, and given us tips & tricks for future dishwasher use -- all with a friendly, professional, assured manner and a very nice smile. A+ to Mike and to High End Service!!!
Argeny Bautista was incredible. He really went all in getting our unit back up and running. High end really takes care of their customer. Recommend this company big time
Jose Marquez came out to our house again today which he has been for a couple of years since we moved to Florida.We are really so fortunate to have his expertise,Professionalism,Courtsy and advice.Happily satisfied and grateful!
It was quick annd easy to schedule the service appointment.As usual, it was an ontime arrival of technician, Jacob, who is very efficient and with expert knowledge of our SubZero and Wolf appliances. We definitely recommend HES.
Jerome offered help beyond the problem area. He was on time , polite, and cleaned up. Excellent experience!
This company provides a white glove service. From the customer service representatives to the technician, it shows everyone is trained to make the customer their first priority.The technician used shoe covers and made sure to put a protective blanket on the floor and other surfaces where he placed his tools and parts.Everyone was genuinely pleasant and professional which is very hard to find among service contractors in Miami and it is extremely appreciated.
The service is always great! The technicians are on time and very knowledgeable. They take the time to explain what they are doing and are great about helping me understand how everything works!
If you have high end appliances this is the company you want to go with to fix it. Technician was professional, had the control panel in his truck and installed it in a matter of minutes. Not only that he used his computer to update or Sub Zero system software. Amazing service!!!
The technician - Jose Marquez JM- was on time on both appointments. He was very knowledgeable and friendly. He Fixed The ice machine leak on our subzero refrigerator. The part that needed to be ordered for the repair came in a timely manner. We would definitely use this company again!
Jacob is amazing! 5 stars all the way. He is friendly, knowledgeable, efficient and provides tips on how to make the appliance perform better. We couldn't be more thrilled with your service!!
I don't often take the time to write a review. However, when a company and their team exceed all expectations, I write!First, the High-End call center is fabulous, I wish I could recognize all of them, but I spent the most time with Jasmin who's professionalism and interest re our issues made us comfortable from the start.Second and equally important, our technician, Jorge, who we last saw 6 years ago (which is a tribute to High-End as a company), could not have been more courteous, competent and yes, patient.In short, in this time of outsourcing service, High-End is a throwback yo solid customer service!
High End Service does a great job with all of our Subzero and Wolf appliances. Very high quality of work! Red has been our longtime technician and we look forward to seeing him when one of our appliances needs attention. Can’t recommend them highly enough!
I had an excellent experience with HES. From start to finish, their professionalism was top-notch. The technician arrived on time, quickly diagnosed the issue, and efficiently fixed the problem. Not only was the service prompt, but they were also incredibly friendly and knowledgeable. It's rare to find such a reliable and trustworthy company these days. I highly recommend them for anyone in need Subzero repairs—efficient, professional, and dependable!
Argeny Bautista - extraordinary service individual. Top class. Highly recommend.
Mike Thibodeau provided awesome service. He was professional, kept me posted on his arrival time, took his shoes off to walk on my floor, and serviced my Sub-zero to perfection.
Argeny came to our house today to service our Sub Zero Ice Maker. He has been to our house before and as before enter with a smile and a great attitude. He quickly identified the issue and was quick to help provide a solution. Our family is extremely happy with the service we continue to get from Argeny and High End Service
The best appliance service experience I have ever had. Jose was fantastic, professional, fast, and friendly. Highly recommend.
The technician Mike Thibodeau was knowledgeable and professional. I recommend using high-end service to repair your appliances.
Chris Spincola is a great technician. He diagnosed problems with our Subzero classic over/under, ordered the parts, and replaced them professionally. He is very nice, cordial, very clean, and communicated well during the whole process. When we had an issue with our ice maker in the freezer drawer upstairs he did the same for that issue. Appreciate his care and service.
Argeny Bautista was so professional and honest. He fully repaired our refrigerator in a timely manner.
Argeny came to our house to diagnose and ultimately replace our ice maker. He was extremely professional and patient answering all of our questions. Would highly recommend him and High End Service.
Mike was so friendly and professional. He was honest and gave great advice on how to make our dishwasher and Fridge work like new every time. He went above and beyond to make the service call a great one.
After a bad experience with a different appliance repair company, High End Service came in and completed the repair on my Wolf oven very easily and without any hassle or run-around like I got from the other guys.Jamie was helpfully over the phone, and got us scheduled in quickly and at a convenient time.The repair team, Jorge and Jose, were efficient and clearly knew what they were doing! They texted ahead with updates, were on time, and worked hard to complete the job.Thank you across-the-board to High End Service!
High End Service is second to none, so don't bother wasting your time and money with other companies. I had my 21-year-old Sub Zero refrigerator overhauled to include replacement of the compressor, evaporator coil, and heat exchanger. Jacob did a truly amazing job from start to finish. I've never seen a technician so meticulous, and incredibly friendly, in my entire life. He starts the job by protecting my hardwood floors with rubber mats and cargo blankets and then carefully carries tools and equipment into my home. Jacob thoroughly explains everything he's doing throughout the repair. This guy is meticulous beyond belief and did an outstanding job restoring my refrigerator to factory specifications. Thank You Jacob!!!
Ensure your home runs smoothly and schedule your maintenance today!